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Terms and Conditions

Last Updated: January 11, 2025

These Terms and Conditions ("Terms") govern your access to and use of Kloster, including our mobile application, website, and related services (collectively, the "Service"). By accessing or using the Service, you agree to these Terms. If you do not agree to these Terms, you may not access or use the Service.

Please read these Terms carefully. They contain important information regarding your rights, obligations, and limitations when using the Service.

Scope of Services

Kloster is a platform that connects users with restrooms provided by our partners, including but not limited to:

  • Restaurants
  • Bars
  • Hotels

The Service allows users to:

  • Book and pay for access to restrooms through the app.

Additional details include:

  • The Service is offered "as is" for informational and transactional purposes only.
  • Kloster does not guarantee the availability, cleanliness, or condition of restrooms listed by Partners.
  • Users are encouraged to provide feedback to maintain quality standards.

User Responsibilities

By using the Service, you agree to:

  • Provide accurate, respectful, and truthful information when creating an account, making bookings, or submitting reviews and feedback.
  • Maintain the confidentiality of your account credentials.
  • Refrain from submitting content that:
    • Contains false, misleading, or defamatory information.
    • Includes abusive, harmful, or inappropriate material.
    • Violates intellectual property or privacy rights.
  • Ensure timely payments for bookings made through the app.
  • Comply with all applicable local, national, and international laws.

Bookings and Payments

When booking a restroom through Kloster, you agree to:

  • Booking Confirmation: Bookings are subject to acceptance by our Partners and are confirmed only after successful payment.
  • Payment: Payments must be made through the app. All transactions are final unless explicitly stated otherwise.
  • Fees and Pricing: Fees are determined by Partners and may vary. Kloster may add a service fee, disclosed during booking.
  • Cancellations and Refunds: Refund eligibility depends on the Partner’s cancellation policy, communicated during booking.

User-Generated Content

Users may submit content such as reviews, comments, and ratings. By submitting content, you agree:

  • Kloster may use, reproduce, modify, adapt, publish, and display your content within the Service.
  • Your content will not:
    • Include offensive, defamatory, or discriminatory language.
    • Contain false or intentionally misleading information.
    • Promote illegal activities or violate applicable laws.

Partner Listings and Liability

Important notes about Partner Listings:

  • Listings are based on information provided by Partners and may not reflect real-time conditions.
  • Partners are solely responsible for maintaining restroom quality and availability.
  • Kloster is not liable for disputes, damages, or losses related to Partner interactions.

Data Use and Privacy

Kloster collects and processes data to improve the Service. Key points:

  • Data collected may include booking history, payment details, and user-submitted reviews.
  • Kloster complies with applicable privacy laws, including GDPR and CCPA. Refer to our Privacy Policy.

Gamification and Rewards

Kloster includes gamification features like experience points (EXP) and in-app rewards. Note:

  • Rewards have no monetary value and cannot be redeemed for cash.
  • Manipulative behaviors, such as fake reviews, may result in account suspension or ban.

Third-Party Services

Kloster integrates with third-party tools, such as payment processors and analytics platforms. By using the Service, you agree to the terms of these providers. Kloster disclaims liability for issues caused by third-party services.

Refund Policy

Refunds for bookings depend on the cancellation policies of our Partners. Eligibility details are provided during the booking process.

Liability and Disclaimers

Kloster provides the Service "as is" without guarantees. Kloster is not liable for:

  • Errors in Partner listings or user-submitted content.
  • Booking cancellations or restroom quality issues.
  • Technical issues affecting the Service.

Dispute Resolution

Disputes will be resolved through arbitration under the rules of the American Arbitration Association in Delaware, USA. Exceptions include small claims or intellectual property disputes.

Age Restrictions

Users must be at least 13 years old to use the Service. If under 18, parental consent is required.

Termination

Kloster may suspend or terminate your access to the Service for reasons including:

  • Breach of these Terms.
  • Fraudulent or abusive behavior.
  • Submission of false information.