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Privacy Policy

Last Updated: January 11, 2025

This Privacy Policy outlines how Kloster collects, uses, and safeguards your personal information when you access our services, including our website and mobile application (collectively referred to as "Kloster" or the "Service").

1. Data Collection and Use

1.1 Website-Specific Data Collection

  • Email Addresses: Collected through an optional notification form to inform users about service updates and availability.
  • Cookies and Tracking Technologies: No cookies or tracking technologies are currently in use on the website.

1.2 App-Specific Data Collection

  • Personal Information: Name, mobile number, and email address may be collected during account sign-ups to enable personalized services and communication.
  • Location Data: Temporarily collected to provide location-based features, such as finding nearby services and verifying arrival for certain functionalities.
  • Usage Trends: Aggregated and anonymized data collected to analyze trends and improve service quality.
  • Anonymous User IDs: Generated and stored locally to facilitate anonymous contributions like reviews and comments.
  • Account Activity: Logged activity (e.g., searches, reviews, and other contributions) associated with user accounts for providing personalized features.

1.3 How We Use Your Data

  • To notify users about service updates or availability (for website form submissions).
  • To deliver location-based service functionality (via app usage).
  • To analyze aggregated data for improving services and planning new features.
  • To offer personalized user experiences, such as tracking history and gamified rewards (for logged-in users).
  • To communicate with users regarding their account or services (via email, mobile number, or address).

2. Legal Basis for Data Processing

  • Consent: For collecting personal information through website forms or during account sign-ups.
  • Legitimate Interests: For gathering location-based demand data and supporting core app functionality.

3. Data Sharing and Disclosure

  • We do not sell or share your data with third parties for advertising purposes.
  • Aggregated and anonymized data may be used internally or shared with partners to enhance service availability and quality.
  • Data may be disclosed when required to comply with legal obligations.
  • All shared data is anonymized to prevent identification of individual users, ensuring that your privacy is protected while enabling valuable insights for service improvements.

4. Your Privacy Rights

You have the right to:

  • Access, correct, or delete your personal data.
  • Withdraw consent for email notifications or account data at any time.
  • Request anonymization of your personal data, where feasible.
  • File a complaint with the relevant data protection authority.

To exercise these rights, contact us at kloster.internal@gmail.com .

5. Data Retention

  • Personal Information: Retained until the account is deleted or upon user request for deletion.
  • Email Addresses: Retained until notifications are sent or the user opts out (website form submissions) or until the account is deleted (app sign-ups).
  • Anonymous Contributions: Stored locally with generated IDs to maintain continuity across sessions.
  • Logged-In User Activity: Retained indefinitely for personalized features unless a deletion request is made.
  • Aggregated Data: Retained indefinitely in anonymized form for analysis and planning purposes.

Retention periods are reviewed regularly to ensure compliance with data protection regulations. Users may contact us for specific inquiries about their data retention.

6. Data Security

  • Data transmissions are encrypted using SSL/TLS protocols.
  • Access to sensitive information is restricted to authorized personnel only.
  • Routine security audits and testing are conducted to address vulnerabilities.

7. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be communicated via email (if applicable) or through notices on our website or app.

Significant changes will be communicated at least 14 days in advance via email (if applicable) or prominent notices on our platform.